Job Title: Family Support Navigator
Reports To: Health Navigation Manager/Employment Assistance & QA Manager
Classification: Non-Exempt, hourly
Position Time: 1.0 FTE; some evening and weekend work
Job Description for Family Support Navigator
Summary: The Family Support Navigator is responsible for creating a customized care plan and for guiding families with children (ages 0-18) through the needed services. This person coordinates the DHS child and family teams (e.g., family and drug/alcohol therapist), and a variety of community resources to provide services. This person will assist parents in overcoming barriers, and improve the parents’ willingness to engage in these services after conducting a strength and needs assessment. The Navigator will serve families who live at various locations in Clackamas County through home visits, meetings at public locations, or the local DHS offices. The Navigator works collaboratively with other service providers and program partners to coordinate an ongoing caseload of 20 participants, providing resource referrals, and assistance with housing applications, rent/utility assistance with a focus on parent engagement as well as to strengthen parents’ capacity to safely care for their children. This full time position works with an underserved population and aims to eliminate barriers to access to care. Overarching goals: 1) prevent foster care or expedite reunification and 2) prevent re-entry into the child welfare system. Intervention goals: 1) increase willingness of parent to engage in the case plan, 2) increase ability of parent to access services required and desired, 3) improvement of family functioning, and 4) improved ability for parent to articulate needs and communicate with DHS and other service providers.
- Meet with eligible families: those with an open child welfare case where there has been a finding of neglect or threat of harm neglect (need to determine if new cases, any case, etc., and if there should be any other eligibility factors).
- Be present and engaged with the DHS caseworkers at both of the District #15 Clackamas locations (e.g., North Clackamas and Oregon City)
- Enter TRACS narrations of case updates
- Engage families in a trauma informed approach while identifying the barriers to their engagement and on-going participation in identified services
- Model or access additional services that will support their successful participation (e.g., development of social supports, school home, medical home, insurance home, and other essential needs for families)
- Educate and support the parent/caregiver through the processes involved in the different service delivery systems that they will encounter
- Work with the parent/caregiver to identify their own goals for their family
- Assist the family in developing a plan and identifying resources that supports their goals for their family
- Follow protocol to obtain services and resources through the Community Partnership Coordinator from DHS
- Meet or exceed the performance measures in specified project period.
- Attend core meetings scheduled by DHS, to provide updates on the Navigation Project
- Work within a strong system of collaboration with NWFS services (e.g., mental health, health navigation, parenting classes, employment services), Clackamas County services, and other community services and the local schools
- Assist with service connections which include but are not be limited to clothing and food resources including SNAP, a medical home, social-emotional supports, Oregon Health Plan application, parent training, addictions counseling, mentors, tutors, support groups, childcare, pre-school, housing, respite care, employment, healthy recreation, advocacy with schools, and parent–child relations coaching
- Remove barriers and enable families to access needed services and to develop a stronger relationship with the school
- Contact individuals and families in person, by phone, or in writing to ensure they have completed required or recommended actions. Complete pre- and post-appointment reminders as well as follow-up appointments
- Provide training for participants and school and other partner agency staff in the use of I&R systems such as 211, Babylink, CCRR, FESN, HINT, and endabuseclackamas.org
- Collect information/data statistics help identify community needs
- Maintain current participant information in all case files (i.e., paper, electronic), database, keep accurate records of phone calls, future appointments, and up to date participant information
- Create and provide data and written reports as required
- Meet regularly with the HN Manager, and Supervisor, to ensure program objectives are being met
- Provide timely monthly reports to HN Manager, Supervisor, Executive Director, and funder as required
- Assure HIPAA and FERPA regulations for all participants (e.g., protect personal identifying information, maintain records in locked files). Ensure protection of confidentiality when data are collected, entered, discussed, translated, transmitted, and stored
- Effectively communicate about NWFS, its mission, and programs to community partners and participants. Utilize NWFS communication plan. Document programs and activities for representation on behalf of Northwest Family Services to the broader community, including, but not limited, to the news media and social media.
- Attend assigned trainings and educational/community meetings.
- Comply with all NWFS policies and procedures.
- Accept the guidance and supervision of the Supervisor and Executive Director in the spirit of establishing and maintaining an honest and professional working relationship.
- Conduct other duties as assigned
- BA or BS required unless significant social service experience.
- Bilingual English/Spanish preferred
- Experience working in social service related field
- Knowledge and skills specifically child & family development, parent-child attachment, childhood trauma & toxic stress, adolescent development assets & risk factors, health & learning trajectories – all impacting school readiness and success.
- Substantial knowledge and experience with the human services interface with K-12 education; including healthcare, child welfare, social and emotional development, parent-child relations, literacy development, stabilizing families, school attendance, parent involvement and student achievement.
- Substantial skill and experience with coordinating services for children, students, and families among schools, government agencies, health and social service providers, and other community supports.
- Ability collect data and prepare reports
- Must have excellent organizational skills and possess high-energy
- Ability to work and communicate with people from diverse backgrounds and experience
- Willing to work evening and weekend hours as required
- The ability to resolve problems quickly and effective and determining appropriate courses of action
- Ability to multi-task, accountable, flexible, self-directed, organized.
- Able to work independently and take direction.
- Experience with Office 2010.
- Ability to work effectively within a team as well as independently.
- Valid driver’s license, reliable car, and automobile insurance
Required Drug Testing and Criminal Background Check
- As of January 1, 2020, all final candidates must pass a pre-employment drug test and criminal background check.
This position requires frequent and lengthy standing, seating, driving, and ability to lift at least 30 pounds. Must be available for flexible, non-standard work hours. Work is performed off site and involves home visits.
Salary: $3726 to $3850
Benefits: Includes paid vacation, 10 paid holidays, paid sick time, and employer contribution to health, vision and dental insurance and matching 401K. Employee Assistance Program (EAP) which offers confidential counseling among other work life tools.
The position will remain open until enough qualified applicants have responded.
We Strive to Create a Diverse, Inclusive environment to Better Serve our Clients.
We are an Equal Opportunity Employer.
Submit Cover letter, Resume and NWFS Employment application (to be found at http://www.nwfs.org/images/stories/Employment_Application.pdf) to:
Iliana Fontal firstname.lastname@example.org