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Job Title:                   Navigation & Youth Housing Program Manager

Reports To:               Health Navigation Department Manager

Classification:           Exempt; Supervisory

Position Time:           1 FTE; some evening and weekend

Job Summary:  The Navigation & Youth Housing Program Manager (NYHPM) assures that programs focused on Navigation & Youth Housing Services’ deliverables are met within the guidelines established by the projects’ funders and Northwest Family Services (NWFS). The NYHPM supervises staff working in Resource Navigation positions, whose primary responsibility is to work with families referred from Clackamas County DHS and conduct outreach to serve other families who don’t have access, or that are referred by community partners. Resource Navigation staff help individuals and families from all backgrounds navigate health, education, housing, and other human service systems throughout Clackamas County, while they meet with them following the prescribed protocols to provide intensive services.

The NYHPM also supervises the staff delivering the Youth Diversion & Housing Access Program (YHDP) which serves Clackamas community youth and young adults (ages 14 to 24) experiencing housing instability to provide system diversion, homelessness prevention, and support services. This involves working with the funder (HUD), a subrecipient, and our local program partner (Clackamas County).

The Program Manager monitors the programs’ reporting to grantors, the tracking of in-kind, the compliance with programs’ rules, the use of support service funds, the adherence to the budgets, as well as the subcontractor's performance according to the contract, and assuring that all deliverables are met.

Essential duties and responsibilities:  

  • Supervises the Navigators, Homeless Prevention Case Managers, Youth Peer Support Specialist, and other support staff and volunteers, including conducting the mid-year and year-end evaluations.
  • Represents NWFS at DHS Self-Sufficiency quarterly core meetings, as needed, and is the liaison to the Clackamas County Youth Prevention and Diversion team including the youth advisory board.
  • Monitor and support the project subrecipient.
  • Works as a team with the Health Navigation Department Supervisory Team.
  • I-Learn training requirements for Department of Human Services Contracts.
  • Submits yearly proposal to Tri-Met for the public transportation Fare Relief grant and monitors yearly budget distribution of bus fare among NWFS’ programs.
  • Completes all required reports promptly.
  • Establishes and maintains a spirit of collegial trust among staff that are being supervised.
  • Ensures that all programs’ deliverables are met, on time, according to the established standards.
  • Performs quarterly reviews of the Housing and Navigation case files assuring that intakes, forms, evaluations, and other mandatory documents are in place.
  • Ensures that programs and services are provided in accordance with funding requirements and NW Family Services policies and procedures.
  • Works with the other NWFS Managers to assure coordinated and streamlined services within the team of staff members.
  • Works collaboratively with project partners and other supportive and collaborative organizations.

Additional Responsibilities

  • Assists with the research and preparation of grants and contracts when appropriate such as Tri-Met, Metro, Easter Seals and Clackamas County Housing.
  • Provides timely reports to the Executive Director and funders as required.
  • Demonstrates and maintains positive relationships with the community partners, employers, staff, and participants.
  • Assures HIPAA and FERPA regulations for all participants (e.g., protect personal identifying information, maintain records in locked files). Ensure protection of confidentiality when data are collected, entered, discussed, translated, transmitted, and stored.
  • Effectively communicates about NWFS, its mission, and programs to community partners and participants. Utilize NWFS communication plan. Document programs and activities for representation on behalf of Northwest Family Services to the broader community, including, but not limited, to the news media and social media.
  • Attends assigned training’s and educational/community meetings.
  • Complies with all NWFS policies and procedures.
  • Collaborates with fundraising and development goals, supports the identification of potential donors or sources of funding and participates in fundraising efforts as needed. 
  • Accepts the guidance and supervision of the Executive Director in the spirit of establishing and maintaining an honest and professional working relationship.
  • Conducts other duties as assigned

Skills & Experience

  • Bilingual/bicultural Latinx required
  • BA or BS degree in social services or business required, with 4 or more years of related experience in the social services field working with a diverse population.
  • Supervisory experience required.
  • Solves problems and negotiates misunderstandings/disagreements with staff and/or participants in a rational, non-defensive manner.
  • Excellent people skills and problem-solving skills.
  • Possesses a high degree of emotional intelligence/resilience.
  • Experience working with vulnerable communities
  • Ability to keep personal information from clients and/or specific programs’ information confidential.
  • Accountable, outgoing, self-directed, organized, high energy, works well with others, and able to work independently as well as take direction.
  • Excellent organizational skills.
  • Committed to develop culturally responsive services that are equitable, respectful, and relevant to people from a wide variety of cultures and backgrounds.
  • Effective networking and relationship-building skills.
  • Must have effective written, oral communication, and presentation skills.
  • Strong Experience with Office Programs, including Excel, Publisher and Access.
  • Valid driver’s license, reliable car, and automobile insurance. Available for some traveling.
  • Must pass background driving and criminal history checks.
  • School transcripts will be required after job offer is made, during the hiring process.  

Preferred Skills:

  • Experience with various housing systems such as CHA or HMIS
  • Is familiar with and uses best practices including: Trauma-informed Care, Warm Referrals, Housing First, Rapid Re-Housing, Housing Diversion, Person-Centered Plans, and Resource Navigation.

Working Conditions

Must be available for flexible, non-standard work hours.  Work is primarily performed in an office environment. For occasional events the work must be performed in the community and involves driving to meet the target population and deliver services, all while following strict COVID-19 safety guidelines. There is frequent use of computers and phones to communicate with current and potential clients and partners.

Wages:  $4,500 to $5,000 per month, depending on experience.

Benefits: Includes paid vacation, paid holidays, paid sick time, and employer contribution to health, vision and dental insurance and matching 401K. Employee Assistance Program (EAP).

The position will remain open until enough qualified applicants have responded. We Strive to Create a Diverse, Inclusive environment to Better Serve our Clients. We are an Equal Opportunity Employer.


Application Materials