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Job Title: Patient Care Coordinator, Bilingual Spanish English

Reports To: Health Navigation Program Manager

Position Time: .5 FTE; some evening and weekend work

Wage: Hourly pay range $17.50-$18.25

Northwest Family Services (NWFS) supports family stability, child well-being, and victims of crime by focusing on the social determinants of health. Since 1983, NWFS has worked to reduce poverty through health, education, employment, and social justice services. Project Access Network (PAN) is a program administered by NWFS that provides access to specialty healthcare for low-income, uninsured adults in Marion and Polk counties. The program accomplishes this through a network of volunteer specialty healthcare providers employed by all of the health systems in Marion and Polk counties, as well as private specialty care providers.

Position Summary: The Patient Care Coordinator will work closely with Project Access Network program manager to coordinate care and timely access to specialty care services. They will work directly with clients, other program support staff, referring, provider clinics and hospitals to help our clients get the care and medications needed. Program staff work with client health information and must be able to maintain strict confidentiality. This position requires a flexible, self-directed person who pays great attention to detail, communicates clearly and respectfully, is solutions focused and is highly skilled in customer service. This is a fast-paced, interactive, client -focused environment. Bilingual Spanish/English required.

Essential Functions:

  • Conduct client orientation, application assistance, enrollment and orientation by phone or in person
  • Verify eligibility, redirect referrals, & provide information to clients, care coordinators, and program staff
  • Process patient referrals to specialty services and coordinate financial assistance programs for uninsured clients
  • Ensure that referrals are addressed in a timely manner, prioritizing urgent items immediately
  • Act as point of contact and provide direct access to patients and providers with questions or concerns around specialty referrals
  • Outreach and follow up on any incomplete referrals
  • Assist patients in problem solving potential issues related to specialty appointments such as transportation, interpretation or rescheduling appointments
  • Educate clients, support staff and providers about referral processes and program updates
  • Participate in compliance, quality assurance and quality improvement activities
  • Enter client and referral data into Project Access Network database
  • Prepare referral requests for clinical review
  • Schedule specialty medical care appointments and make reminder calls to clients
  • Problem solve with clinics, providers, and patients to get clients connected to care, resolve billing issues, and assist with interpretation and transportation needs
  • Maintain all documentation to ensure all efforts are tracked and pathway is complete.
  • Represent and promote the program to community members and other agencies
  • Participated in the on-going development of the project and in planning for follow-up projects
  • As needed, follow HIPAA requirements and assure confidentiality for participants (e.g., protect personal identifying information, maintain records in locked files, properly protecting transmitted records).
  • Provide regular reports to the Health Navigation Project Manager
  • Complete all required reports in a timely and precise manner
  • Complete all other duties as assigned

Additional Responsibilities:

  • Works cooperatively with other NWFS staff to implement project objectives 
  • Work in the Marion and Polk counties as designated in this project
  • Able to work a flexible, non-traditional work schedule that will include evening and weekend work periods and willing to conduct home visits as directed
  • Demonstrated knowledge of community and social service agencies
  • Effectively communicate about NWFS, its mission, and programs to community partners and participants. Utilize NWFS communication plan. Document programs and activities for representation on behalf of Northwest Family Services to the broader community, including, but not limited, to the news media and social media
  • Must be committed to organizational mission and fiscal responsibility
  • Comply with all NWFS policies and procedures
  • Attend all staff meetings, training, and development as required
  • Accept the guidance and supervision of the supervisor and management team in the spirit of establishing and maintaining an honest and professional working relationship

Job Qualifications:

  • BA or BS Required
  • Community Health Worker certification preferred
  • Bilingual, bi-cultural English and Spanish is required
  • Professional, polished presentation skills
  • An understanding of trauma informed work as well as those youth and adults who are affected by adverse childhood experiences
  • Ability to multi-task
  • Accountable
  • High energy, self-directed, organized
  • Able to work independently and take direction
  • Works well with others, is a team-player
  • Excellent written and oral communication skills
  • Demonstrates knowledge using MS Office
  • Valid driver’s license, reliable car, and automobile insurance

Working Conditions:

This position requires frequent and lengthy standing, speaking in a loud voice and ability to lift at least 30 pounds. Also, work is often performed in an office environment and involves frequent use of a computer. Frequent use of phones to communicate with current and potential partners and volunteers. Will drive to perform work with the community. May require occasional travel out-of-town. Able to work a flexible, non-traditional work schedule that will include evening and weekend work periods.

Benefits:

Major health and dental insurance, vacation/personal leave.

Submit cover letter, resume, and job application (found at www.nwfs.org/images/stories/Employment_Application.pdf) to

Northwest Family Services
6200 SE King Rd
Portland, OR 97222