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Reports To: Health Navigation Program Manager

Classification: Exempt, Program

Position Time: 1.0 FTE

Job summary

The Project Access Network (PAN) Program Manager supervises staff and manages the collaborative community-led initiative providing access to specialty care for the low-income uninsured of Marion and Polk Counties. The strategy of Project Access Network is to have uninsured clients flow through the specialty healthcare system in the same manner as insured patients, receiving the same dignity and respect that insured patients receive.

The primary role of the PAN Program Manager is to manage participation of healthcare providers, clinics and health systems in terms of securing sufficient donated care and facilitating infrastructural support.

It is the responsibility of the Program Manager to ensure that individuals identified by participating safety-net clinics gain access to medically necessary specialty care services donated by a network of volunteer providers, developed and sustained by the program manager and other key community contacts.

Project Access Program Manager, utilizing skills and experience acquired in direct healthcare delivery, makes decisions regarding patient eligibility and in “packaging” referrals, assuring that providers receive a clearly articulated need and also have any diagnostic test results already available to help determine a course of action.

The Program Manager will be responsible to provide training and support to referring clinics to ensure that program objectives and requirements are met, as well as provide leadership to and management of care coordinator staff who will manage the processes and strategies implemented.

The Program Manager will arrange and oversee the provision of required support services including transportation and interpretation, as well as address any other social needs that may be barriers to accessing care.

Essential Functions

  • Identify, solicit and secure donated specialty care from local providers and health systems.
  • Supervise PAN care coordinators and other personnel.
  • Makes decisions regarding patient eligibility and in “packaging” referrals, assuring that providers receive a clearly articulated need and also have any diagnostic test results already available to help determine a course of action.
  • Implement a strategic communication plan which engages community members in the mission of NWFS and the objectives of PAN.
  • Create, distribute and keep current all marketing materials and program forms.
  • Manage client transportation and interpretation services deliver and contracts.
  • Manage relationships with all stakeholders including health systems, referring clinics, PAN providers, third party contractors, business partners and others.
  • Manage distribution of specialty care cases in a way that is equitable among partners and responsive to patient conditions and special needs.
  • Provide guidance, training and support to program staff.
  • Oversee the patient referral process and ensure timely and clear communication with clients, referring clinic staff and provider clinics.
  • Ensure that the terms of agreement and deliverables for all contracts, MOUs and BAAs with PAN partners are being met in a timely manner.
  • Ensure timely communication with Project Access Network steering committee and other key stakeholders.
  • Collect required data, and prepare quarterly, and other reports as needed, for NWFS Administrative review and approval prior to distribution.
  • Manage the development and use of client and provider satisfaction surveys.
  • Participate in community forums and manage outreach activities as needed.

Knowledge, Skills, and Abilities:

  • Familiarity with immigrant-specific challenges and barriers to accessing resources.                    
  • Knowledge of legal requirements for reporting abuse and maintaining confidentiality including HIPAA compliance.
  • Utilizes a trauma-informed approach.
  • Ability to establish rapport with individuals and communicate tactfully and effectively with individuals and groups from all levels of personal and organizational influence.
  • Ability to plan, implement, evaluate and report activities conducted.
  • Ability to communicate effectively orally and in writing and to prepare written and electronic documents.
  • Ability to present oneself in an appropriately personable and professional manner to clients, staff and those outside the agency.
  • Ability to receive and utilize constructive feedback regarding performance, presentation and relationships with others.
  • Ability to be both consistent and flexible as circumstances warrant.
  • An enhanced level of self-awareness as to how he or she relates to others and an ability to effectively modulate this personal style as conditions warrant.

Education and Professional Requirements:

  • Required: Medical Assistant, Licensed Practical Nurse and 5 or more years of experience working in direct delivery of healthcare;
  • Preferred: Master’s Degree.
  • Bilingual, bi-cultural English and Spanish preferred, but not required.
  • Proven leadership ability with strong interpersonal skills.
  • Able to work a flexible, non-traditional work schedule that will include periodic evening and weekend work periods.
  • Demonstrated knowledge of local and state-wide community and social service agencies.
  • Excellent written and oral communication skills.
  • Experience with Microsoft Office and Outlook.
  • Valid driver’s license, reliable car, and automobile insurance.
  • As of January 1, 2020, all final candidates for employment must pass a pre-employment drug test and criminal background check.

Salary range: $4,000-$4,400 per month.

Mail or email cover letter, resume, and NWFS application to:

Northwest Family Services

6200 SE King Rd.

Portland, OR 97222

No phone calls, please.