Terms of Service

Terms of service

Products: All unopened items (excluding bulk orders) in new condition may be returned within 30 days for either a refund or exchange. Shipping charges are not refundable. There is a $10 restocking fee per return. Bulk orders are not returnable.

Services: Individuals requesting a refund who have not logged into an online course within 30 days of enrollment in the course or started an in-person class or counseling services receive a complete refund less the $10 service fee and a $10 restocking fee. Packets must be returned unused within 30 days as well.

Privacy Policy: Northwest Family Services is committed to protecting the privacy of its users and customers, making your internet experience with us safe. The names and email addresses you give us are NOT sold for any type of solicitation.

NWFS websites operate secure data networks protected by industry standard firewall and password protected systems. Any sensitive information, such as a customer’s credit card number collected for a commerce transaction, is encrypted prior to transmission.